Privacy Policy

Reformer Club GmbH operates this shop and website, including all related information, content, features, tools, products and services, to provide you as a customer with a personalised shopping experience (the “Services”). LOVE GRIPPIES is built on Shopify, which enables us to provide the Services to you.

This privacy policy describes how we collect, use or share personal data when you visit or use the website, make a purchase or other transaction using the Services, or otherwise communicate with us.

What personal data do we collect or process?

• Contact details, including name, postal address, billing address, shipping address, phone number and email address.
• Financial data, including payment card information, transaction details and payment confirmation.
• Account information, including username, password and settings.
• Transaction information, including items you view, add to cart, purchase, return or cancel.
• Communications with us, including customer support requests.
• Device information, including IP address, browser and network information.
• Usage information, including how and when you interact with the Services.

How do we use your personal data?

• Providing and improving the Services. Fulfilling orders, processing payments, managing your account and creating a personalised shopping experience.
• Marketing and advertising. Sending marketing communications and showing you targeted ads on other websites, based on your consent.
• Security and fraud prevention. Authenticating accounts, detecting fraud and ensuring the safety of our Services.
• Communicating with you. Customer support and maintaining our business relationship.
• Legal reasons. Compliance with applicable law, responding to lawful requests from authorities.

Cookies and similar technologies

We use cookies and similar technologies (e.g. localStorage) on our website. In detail:

Strictly necessary cookies / storage

Legal basis: Art. 6(1)(f) GDPR (legitimate interest) / § 25(2) No. 2 TTDSG.

• Shopping cart (Shopify): Stores your cart data for the current session.
• Cookie preference (lg_cookie_consent): Stores your cookie choice including timestamp and version in your browser (localStorage). Without this entry, the cookie banner will be displayed on every visit.

Marketing cookies (consent required)

Legal basis: Art. 6(1)(a) GDPR (consent) / § 25(1) TTDSG. These cookies are only loaded after your explicit consent via our cookie banner. You can withdraw your consent at any time via the “Cookie Settings” link in the website footer.

• Meta Pixel (Facebook): Provider: Meta Platforms Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland. Purpose: measuring the effectiveness of ads on Facebook and Instagram, audience building. Data collected includes pages visited, purchase actions, device/browser information. Data may be transferred to the USA (adequacy decision / Data Privacy Framework). Meta Privacy Policy.
• TikTok Pixel: Provider: TikTok Technology Limited, 10 Earlsfort Terrace, Dublin 2, Ireland. Purpose: measuring the effectiveness of ads on TikTok, audience building. Data may be transferred to the USA. TikTok Privacy Policy.
• Pinterest Tag: Provider: Pinterest Europe Ltd., Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland. Purpose: measuring the effectiveness of ads on Pinterest, audience building. Data may be transferred to the USA. Pinterest Privacy Policy.

Fonts (self-hosted)

The “Montserrat” font used on this website is hosted locally on our server. No requests are made to Google servers; no data is transmitted to Google.

How do we share personal data?

• With Shopify and other service providers acting on our behalf (e.g. payment processing, fulfilment, shipping).
• With business and marketing partners who provide marketing services and show you advertising, based on your consent.
• When you request or otherwise consent to sharing information with third parties.
• With our affiliates or within our corporate group.
• In connection with business transactions, legal obligations, or to protect the rights of our users.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal data about your access to and use of the Services. Data you submit may be shared with Shopify and third parties in other countries. For more information, see the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Your rights

Depending on where you reside, you may have some or all of the following rights:

• Right of access / information. You may have the right to request access to the personal data we hold about you.
• Right to erasure. You may have the right to request deletion of your personal data.
• Right to rectification. You may have the right to request correction of inaccurate personal data.
• Right to data portability. You may have the right to receive a copy of your personal data in a structured, commonly used format.
• Right to object and restrict processing. You may have the right to object to or restrict certain processing activities.
• Withdrawal of consent. Where we rely on consent, you have the right to withdraw it at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.
• Managing communication preferences. You can unsubscribe from marketing emails at any time using the link in our emails.

International transfers

We may transfer your personal data outside the EEA. Where we do so, we rely on recognised transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent arrangements.

Changes to this privacy policy

We may update this privacy policy from time to time. We will publish the revised policy on this website and update the “Last updated” date accordingly.

Contact

If you have questions about our privacy practices or wish to exercise your rights, please contact us by email at team@love-grippies.com or by post. Under applicable data protection laws, we are the data controller for your personal data.